SAMPOORNA SEVA 2.0

Sampoorna Seva by Tata Motors is a complete care package for your business, right from the time you buy your vehicle and at every step of your business. Whether it’s Insurance or Breakdown, Rewards or Genuine Spares, Resale or Warranty, Sampoorna Seva covers it all. Now you need not worry about anything, just concentrate on your business and take it to the next level.

After all, Tata Motors is with you Har Kadam.

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TATA 6-YEAR WARRANTY

With a 6-Year Standard Driveline Warranty on all Medium & Heavy Commercial Vehicles and the partnership of Tata Motors, we strive to take your business on the road to progress.

KEY FEATURES

  • First Company in India to offer Standard Driveline Warranty of 6 Years.
  • Supported across Tata Motors’ extensive dealership & service network of over 1500+ touchpoints with service facility at every 62 km across the country

TATA NEW GENERATION TELEMATICS

Tata’s next-generation fleet telematics services from Tata Motors offers cutting-edge features, state-of-the-art equipment, OEM reliability and a strong support network that keeps you in total control of your business and thus, increases productivity. It is available as a company provided fitment &also as after-market fitment. The system is currently fitted in over 1.3 lakh+ vehicles.

KEY FEATURES

  • Real-time vehicle tracking
  • Geo-fencing
  • Real-time fuel consumption monitoring
  • Fuel Theft Monitoring
  • DEF % availability monitoring
  • Customized analytics – SMS & Email alerts
  • Driving Behavior Assessment

TATA DELIGHT

Launched in February 2011, Tata Delight is the first-ever customer loyalty programme in the commercial vehicles industry in India. All customers who purchase Tata vehicles automatically become members of this loyalty programme.

KEY FEATURES

  • Loyalty points on every Rs.1,000/- spent at Tata Motors Authorised Service Outlets, Spare Parts Outlets and Programme Partners
  • Membership validity for 5 years and points’ validity for 3 years.
  • Up to Rs.10 lakh Accidental Death/Disability benefit & up to Rs.50 000 in
  • Accidental Hospitalisation till membership validity.
    More than 12 lakh retail customers are already part of the programme.

TATA OK

With Tata Ok, you can sell or buy pre-owned Tata Motors Commercial Vehicles. We are involved in every stage of sourcing and buying, valuation, refurbishment and sale of refurbished vehicles to prevent any malpractice.

KEY FEATURES

  • Get the best resale price for your existing commercial vehicle
  • Evaluation at your doorstep
  • Get up to 80 % finance on TATA OK certified vehicles
  • Warranty on TATA OK certified pre-owned vehicles

TATA GENUINE PARTS

In order to keep Tata commercial vehicles in perfect condition for years, we offer Tata Genuine Parts (TGP). A division of Tata Motors, TGP provides over 1.5 lakh SKUs of spare parts for the upkeep of Tata commercial vehicles. Each of these spares are manufactured as per exact vehicle specifications passed through various quality checks, resulting in a perfect fit, increased service life resulting in longer uptime, to take your vehicle over longer distances.

KEY FEATURES

  • A distribution network of over 230 distribution points and 20,000 plus retail outlets backed by five warehouses
  • Every Tata Genuine Parts product is built to provide longer uptime and service life than any non-genuine spare part
  • Not only is every part designed as per exact vehicle specifications, but it also has to pass multiple quality control checks

TATA SURAKSHA

An annual maintenance package that takes care of complete preventive & scheduled maintenance, and breakdown repairs of the vehicle driveline, at a pre-determined price. Currently, over 60,000+ customers across India have Tata Suraksha.3-year contracts are available for M&HCVs.

PACKAGES AND INCLUSIONS

  • Platinum Plus: Comprehensive coverage at doorstep
  • Platinum: Comprehensive coverage
  • Gold: Preventive maintenance + labour on other repairs
  • Silver: Preventive maintenance coverage
  • Bronze:Labour

TATA ALERT

Our 24×7 roadside assistance programme that promisesresolution within 24 hours for allTata Motors commercialvehicle models under warranty period, anywhere across the country, irrespective of location.

KEY FEATURES

  • Acknowledgement time of 30 minutes
  • Our team will reach you within 2 hours during daytime (6 am to 10 pm) and up to 4 hours during the night (10 pm to 6 am)
  • In case of any delay, a compensation will be paid up to Rs.1000/day
  • Redeemable on subsequent purchase of TGP and Prolife aggregates

TATA KAVACH

Tata Kavach ensures that your business never goes off-track by offering the shortest possible accidental repair time. It is applicable for vehicles that are insured under Tata Motors Insurance, at selected workshops only.

KEY FEATURES

  • Repair in 15 days or else daily compensation is paid to customers to make up for delayed delivery. The compensation will depend on the type of vehicle. (Tipper or Cargo).
  • Accidental repair for vehicles reporting to TML-authorized Accident Special Workshops
  • Delay-based compensation beyond 15 days in multiples of 24 hours
  • Easy calls routed and registered through Tata Motors Insurance toll-free no. 1800 209 0060

TATA MOTORS PROLIFE

Tata Motors Prolife offers re-manufactured engines on exchange basis to reduce both vehicle downtime and total cost of ownership.

KEY FEATURES

  • Re-manufactured aggregates range covers over 75 products, including engine long block, Clutch and Cabin priced at 40% to 80% of MRP of new spares
  • They are warranted againstany re-manufacturing or materialdefects

TATA ZIPPY

Tata Zippy is a repair time assurance programme for all BS6 vehicles. This assures fast-track service of any problem reported via toll-free number or at the workshop within 12 months after sale or 14 months after production of the vehicle, whichever is earlier.

KEY FEATURES

  • Assured problem resolution for regular service at workshop within 8 hours and for major aggregate repairs, within 48 hours.
  • In case of delay, a daily compensation of Rs.500 to 2000 per day is applicable for all trucks and up to Rs. 5000 per day on Prima Tippers. Compensation payments begin after 24 hours of delay.